Answers About Your Rights & Our Policies
When you request account closure, we freeze your balance for 24 hours to process any pending withdrawals, then close the account. Your transaction history remains on our systems for seven years as required by law. Personal data is deleted unless we're legally obligated to retain it.
Yes. Log into your account, visit the legal section of your settings, and submit a data-access request. We will compile your personal details, transaction history, login records and support interactions within five business days, downloadable as a PDF from your account.
During account creation, you provide your name, date of birth and ID number. We cross-check these against local identity databases where available. If verification fails, we contact you for additional documentation. Players in Medan and Bandung undergo the same process.
Contact support immediately with your transaction ID. We investigate by checking our payment logs and the receiving wallet operator's records. If the transfer cleared successfully to your account, the dispute may need to be raised with your wallet provider instead.
Deposits are not taxed. Taxation depends on local law and your personal financial situation — we recommend consulting a local accountant. We report transaction data to authorities only when legally required to do so.
We can close your account immediately, but transaction records must be retained for seven years under financial compliance regulations. Personal data such as contact details and payment methods will be deleted, subject to legal retention requirements.
Every deposit and withdrawal is logged with your name, payment method and wallet details. We monitor accounts for unusual patterns — such as very large deposits followed by immediate withdrawal — and may ask for source-of-funds documentation to satisfy legal requirements.
