Privacy questions answered
We collect your name, email, phone number, date of birth, payment method and transaction history. When you make a deposit via DANA, OVO, GoPay or QRIS, we record the amount, timestamp and confirmation from your payment provider. This information helps us verify your identity, process withdrawals and meet regulatory requirements.
Your account data remains on file while you're an active player. After closure, we retain records for tax reporting, dispute resolution and fraud prevention for as long as local law requires, usually 3–7 years. Sensitive data such as full payment details are deleted sooner. You can request a copy of what we hold and the deletion timeline.
Yes. Log in to your account and go to Settings, then select 'Download my data' to receive a complete export of your profile, transaction history, and linked payment methods. If you prefer, email our support team with 'Data request' in the subject line and we'll send it within 24 hours.
No. Payment details stay between you, free slots and your payment provider (DANA, OVO, GoPay, QRIS). Game studios receive only a session token and anonymized play data so they can run the games; they never see your name, email or payment method. We do not sell or share your personal information.
Contact our support team immediately via live chat (10:00–22:00 Indonesia time) or email. We'll freeze your account, verify your identity through your linked payment method or recovery email, and reset your credentials. Change your password as soon as you regain access. Enable two-factor authentication in Settings if available.
We use session cookies to remember your login and prevent fraud. Non-essential cookies for analytics are optional; you can turn them off in your account Settings. Browser cookies can be cleared anytime through your device settings. Essential cookies are needed to keep your account secure and cannot be disabled.
Log in and navigate to Account Settings to update your email, phone number and communication preferences. If you need to change your name or linked payment method (DANA, OVO, GoPay, QRIS), contact our support team by email or live chat with proof of identity. Changes take effect within 2–4 hours.
