Terms & Conditions Answers You Need
When you request account closure, all remaining funds in your wallet are returned to your registered payment method within two business days. Your account data is archived but remains accessible to you for one year after closure if you need to verify transaction history or dispute a payment.
No. Our terms require that every account and its registered payment method belong to the same individual. We verify this during signup and during every withdrawal. Using a third-party payment method violates the terms and can result in account suspension and forfeiture of funds.
Deposits via DANA, OVO, GoPay and QRIS typically clear within sixty seconds. Your wallet balance updates immediately. If a deposit does not appear after five minutes, check your payment app for a confirmation message, then contact support with the transaction ID from your payment history.
We collect your name, date of birth, phone number, email address and registered payment method to verify your identity and comply with financial regulations. This data is encrypted and accessible only to our compliance team and support staff who need it to process your requests or investigate disputes.
Game outcomes are final once the round closes. However, if you believe a technical error occurred—such as funds deducted but no outcome delivered—submit a dispute through support within thirty days with your session ID. We pull the game log and verify the issue; if confirmed, we credit your account.
Your account can be suspended if we detect unauthorized access attempts, violation of our terms (such as using multiple accounts or third-party payment methods), or breach of local gaming regulations where local law permits. We notify you by email of any suspension and provide a process to appeal or request account deletion.
Log into your account, go to Settings > Data Access, and select 'Request Full Export.' Your data will be compiled in a secure file and emailed to your registered address within ten business days. The file includes your profile, transactions, game history and any correspondence with support.
